Customer Success

Director of Customer Success (US)

US

About OneStep

OneStep is an app-based digital physical therapy platform that pairs expert physical therapists with clinical-grade motion-sensor technology to help people move their bodies with health, freedom and confidence. We are a fast-growing, well-funded startup company with the goal of using technology to help people get better, feel healthier, and improve their lives.

Above all – we want our people to be happy, feel challenged and grow professionally. Our willingness to do good is a major value both regarding our patients as well as our employees. We value personal responsibility and willingness to learn above everything else, and pride ourselves in developing every employee’s skills and dreams.

About This Role:

Onestep is looking for a US-based Director of Customer Success. This senior-level professional with account management or customer success experience will have the opportunity to help expand our B2B to customer success program and manage key customer relationships. By applying their comprehensive understanding of healthcare and technology, this position will help onboard new customers, develop growth and retention strategies and lead a team of US based customer success managers. This position works closely with the entire OneStep team (sales, product, growth, marketing, operations, R&D) based in both Tel Aviv and the US. This role will partner with a OneStep Customer Success leader based in Tel Aviv to ensure continuity and communication across the entire organization. The ideal candidate will also help develop best practices and be open to other responsibilities.

As a Customer Success Manager you will: 

  • Serve as the main point of contact and liaison between customers and the rest of the OneStep team.
  • Manage and own new customer onboarding.
  • Build strong relationships with our customers to understand their needs and ensure our partnership is successful.
  • Build, own, and execute customer success and engagement plans.
  • Identify opportunities for growth and build strategic plans to execute.

Qualifications:

  • Customer success experience in a healthcare field with demonstrated success building and leading teams, operating in matrixed environments and delivering customer growth and retention. 
  • A clinical background (physical therapy, athletic training, nursing) and 3+ years of experience. 
  • Exceptional interpersonal skills with a drive to delight our customers. 
  • Strong project management skills and demonstrated ability to onboard and grow new B2B customers. 
  • Proactive attitude that stays a step ahead of client and company needs.
  • Desire to work in a startup environment and excellent teamwork skills.
  • Demonstrated ability to work with and across all parts of an organization (tech, science, clinical, finance, leadership and operating teams).
  • Able to adapt quickly in a rapidly growing and dynamic environment.
  • Successfully manage complex projects with grace, and and data.

Perks: 

  • Competitive compensation with bonus eligibility 
  • Medical, Dental, Vision, Disability and Life Insurance 
  • Flexible PTO
  • FSA/HSA accounts
  • 401K match
  • Work from home policy