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At OneStep, we believe meaningful change in healthcare starts with people who care. Jessica Stein, Customer Success Manager, is the embodiment of that belief. With a clinical background in physical therapy and a passion for innovation, Jess brings a rare ability to translate complex technology into real-world impact for both patients and clinicians.
Jess’s love for technology in rehab isn’t just professional — it’s personal. She’s driven by the opportunity to improve patient outcomes and empower clinicians to do more with tools that help them help their patients. Her mission? Help clinicians feel confident, supported, and truly connected to the people they serve.
Jess’s strength lies in her ability to listen deeply, problem-solve quickly, and build trust with everyone she works with. Whether she’s onboarding a new clinic, troubleshooting a challenge, or brainstorming solutions with internal teams, Jess leads with clarity, empathy, and action. Her talent for facilitating change makes her an indispensable partner to our customers — and a force for outstanding care delivery.
When she’s not collaborating with clinics or teammates, you’ll find Jess outdoors with her husband and two dogs, catching a game with family, or relaxing in the sun with a good book. Whether she’s sharing a laugh or lighting up the room as the life of the party, Jess’s energy brings joy and connection to everyone around her.
Jess is more than a Customer Success Manager. She’s a catalyst for progress. With a deep understanding of the clinical landscape and a passion for digital health, she helps OneStep’s vision come to life, one meaningful interaction at a time.
We’re proud to work alongside her and inspired by the difference she makes every day.