Is OneStep for me?

Frequently asked questions

How can I know if OneStep is right for me?

Show more

If you are experiencing pain in your day-to-day or struggling with a physical difficulty and want to get better on your terms, OneStep is just right for you. 
Feel free to reach out so we can tell you more!

What conditions can OneStep help with?

Show more

OneStep can help with orthopedic conditions, neurological conditions and any case of limited mobility and musculoskeletal pain. With our free trial you can meet one of our licensed physical therapists to inquire further about your condition and learn how you can recover using OneStep.

How long does the average treatment last?

Show more

At OneStep we tailor your recovery program to your unique health condition, needs and goals. The duration of the treatment generally depends on your current fitness and the goals you select. Generally, our programs last anywhere between 2-4 months, but they are customized to your lifestyle so you can easily fit them into your day-to-day life. 

Can I combine OneStep with in-person PT?

Show more

Yes. If you have your own in-person PT, OneStep Plus is the package for you. With OneStep plus, you get full access to OneStep's exclusive motion lab, 24/7 chat with a OneStep PT and your own personalized recovery plan. This works very well in parallel to in-person PT and has proven results in accelerating your recovery and achieving better outcomes. We also offer progress reports to your in-person PT, so they can review it with you and adjust your program.

Is the program designed and supervised by a licensed PT?

Show more

OneStep only works with handpicked licensed physical therapists (PTs). Each of our recovery programs are built by a OneStep PT to meet the patient’s needs and goals. The PT will supervise your progress throughout your recovery and adapt your program based on your progress and feedback. Unlike traditional physical therapy, we want you to recover on your terms - which is why our physical therapists are ready to connect with you whenever you need, no matter where you are, 24/7. 

Why is feedback important in physical therapy?

Show more

Motion is a skill - one that requires continued practice - and meaningful feedback. At OneStep we believe that feedback is an essential part of your recovery and should be offered to you on a continuous basis in a seamless way so you know what to keep doing and what to avoid. We deliver this feedback in a simple, easy to understand way. The best part - all you need is your smartphone! With OneStep you can better understand the way your body moves in your natural environment so you can keep getting better not only at the clinic, but anywhere you are. 

Can the program fit a busy schedule?

Show more

Yes, our program is designed so that it takes your busy schedule into account, allowing you to practice at the times that are most convenient for you. 

Do you really provide unlimited physical therapy?

Show more

Yes! With a licensed physical therapist by your side 24/7. We have thousands of happy customers that received the support they need from OneStep. At OneStep, we are committed to your recovery to providing you the visibility you need into your progress. 

How can I cancel my subscription?

Show more

You can cancel your subscription from the app’s “settings” page anytime or reach out to our support team at support@onestep.co and we will cancel your membership within 24 hours. 

Why is this a paid service?

Show more

OneStep is developing cutting edge technology, and working with the world's best physical therapy service providers to offer you a personalized recovery journey. We offer our services for a flat monthly fee so you can continue meeting a therapist and access a medical-grade motion analysis lab from your pocket - whenever you need.

Do you work with insurance?

Show more

We are looking forward to the day that insurance companies will offer personalized coverage based on your medical condition. Until then, we are doing what we can to offer you a comprehensive recovery plan for an affordable price - so you won’t have to rely on your insurance. While OneStep isn’t covered by insurance at the moment, we do accept FSA/HSA payments and offer a financial aid program.

Can I pay using HSA / FSA?

Show more

Yes, we accept HSA/FSA payments. 

Why does your app need to track my location?

Show more

Walking patterns differ greatly when you concentrate on how you walk and when you don’t. The most valuable feedback for your recovery comes from better understanding your unconscious motion. In order for us to be able to provide you this valuable information, we need to track your motion even when you are not using the OneStep App. Both Apple and Google require that we ask for your permission to track this data. 

Please note that we do not track or collect any personal information. The only thing we do is track your acceleration and the angles (positioning) of your iPhone, so we can accurately reflect your progress. This data is protected, kept confidential, and is never used for anything other than providing our patient with the best feedback on their progress.

Is my personal information protected?

Show more

OneStep prides itself on its commitment to patient privacy. We use the highest encryption and privacy standards to ensure that your data is and will always be safe and private.

Do you work with physicians / surgeons?

Show more

Yes! Our program is supervised by some of the leading orthopedic surgeons and neurologists in the world. Physicians are constantly referring patients to OneStep, and some of them choose to be highly involved in the recovery process.

What’s the difference between packages?

Show more

Our free trial offers users the opportunity to test out OneStep for 14 days, providing access to licensed therapists and our exclusive smartphone motion analysis lab. After the trial you can select either our Plus or Premium packages.

We have designed our packages with our patients in mind, allowing them to determine the course of their recovery at an affordable price.

The Plus package is best used as a complementary service for in-person physical therapy sessions, for chronic conditions or after your in-person physical therapy program has come to an end. Our Premium package offers the ultimate physical therapy experience and provides you with everything you need - from the first consultation session with a therapist, through building a personalized plan and getting unlimited support all the way through recovery.

For more information about the features of each package, please visit our Pricing page.

How does OneStep work?

Show more

Download the OneStep app from where you download your applications. Sign in and take a 30-second walk analysis. You’ll then meet one of our physical therapists, who will discuss your situation, needs and goals, and then create a custom recovery plan for you. All that’s left is for you to begin, taking it OneStep at a time.  

I have trouble registering, who can I contact?

Show more

Please reach out to our support team at support@onestep.co of fill out the form on our Contact page. 

14-day free trial

Get started now, cancel anytime, no strings attached.

What you get with OneStep

A smartphone screen showing the home screen of OneStep's mobile application.

A dedicated licensed physical therapist

- Unlimited one-on-one sessions
- Around the clock chat

A recovery plan made just for you

- Curated for you from a library of 1,000+ exercise videos
- Continuously adapted to your goals and progress
- Optimized to fit your day-to-day and build long-lasting habits

OneStep's exclusive smartphone motion lab

- Clinical-grade performance analysis, insights and feedback
- Detailed progress reports
- Find out your Daily Walk Score

Affordable price

- Free 14-day trial, then starting at $35/month
- Unlimited physical therapy
- No insurance necessary (HSA/FSA cards accepted)